How We Measure Performance
Most projects fail for simple reasons: uneven planning, ad-hoc project work, manual steps, and systems that don’t talk to each other. We fix that and prove it with numbers.
Why projects stall
- Inconsistent planning and no shared standard (PMI-style basics missing)
- Ad-hoc project management and shifting scope
- Manual steps and re-keying between tools
- Systems don’t integrate; reports don’t match
- “App mentality” grows islands of data and chaos
What we measure
Improved integration
More data flowing system-to-system without manual fixes.
Reduced errors
Fewer exceptions in pricing, inventory, orders, and content.
Better tracking across systems
ERP, eCommerce, and supply chain metrics line up.
Use tech without losing control
Clear owners, access, and audit trails for changes.
Faster time to market
Shorter lead time from approved idea to live change.
Better customer experience
Cleaner catalog, fewer order issues, faster response.
Better governance
Agreed definitions of “done” and simple checkpoints.
Growth, not an app jungle
Fewer tools, fewer spreadsheets, clearer results.
How we sum it up
Go-live in weeks, not months
Measured from signed scope + access to the first live order (or first production sync for integration).
Fewer manual fixes
Share of transactions flowing end-to-end without hand edits.
Faster publishing
Median time from approved change to live in the store.
Plan → Activate → Measure
Plan
- List issues and blockers
- Set short-term fixes and owners
- Map the tech roadmap
Activate
- Turn on what’s needed (commerce, integration, analytics)
- Keep or replace tools based on the roadmap
Measure
- Unified dashboards
- KPIs tied to real events
- Weekly progress, no “status theater”
Clear “done”
Evidence attached to tasks; releases match what was agreed.
Evidence attached to tasks; releases match what was agreed.
Checkpoints
Simple steps from design → build → test → live.
Simple steps from design → build → test → live.
Trust
Single sign-on, roles, and audit logs — Trust Center →
Single sign-on, roles, and audit logs — Trust Center →
Make performance measurable from day one
Agree the KPIs, wire the dashboards, and publish weekly progress.